Return and Refund Policy

Return and Refund Policy – Babets LLC

Effective Date: 08/10/2025
Business Location: Texas, USA

1. General Policy

At Babets LLC, we want you to be satisfied with your purchase. This Return and Refund Policy explains the conditions under which products may be returned and refunds issued. By purchasing from our store (online or in person), you agree to the terms described below.

2. Eligibility for Returns

You may request a return under the following conditions:

• The item is returned within 14 calendar days of delivery.

• The item is unused, in the same condition that you received it, and in the original packaging.

• The item is not a custom-made, personalized, or special-order product.

• Proof of purchase (receipt or order confirmation) is provided.

3. Non-Returnable Items

The following items cannot be returned or refunded:

• Custom or personalized products.

• Digital goods or downloadable software.

• Items marked as "final sale".

• Products damaged due to misuse, neglect, or improper installation.

• Items opened and not suitable for return for health or hygiene reasons (e.g., certain protective gear).

4. Return Process

To initiate a return:

1. Contact us at contact@babetsrepair.com to request authorization.

2. Once approved, you will receive return instructions and a Return Authorization Number (RAN).

3. Ship the item to:

Babets LLC
[Your Texas Business Address]
United States

• Return shipping costs are the responsibility of the customer unless the return is due to an error on our part (e.g., wrong item shipped or defective product).

• We recommend using a trackable shipping method, as we are not responsible for lost or damaged return shipments.

5. Refunds

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

• If approved, the refund will be processed within 7–10 business days via the original payment method.

• Shipping costs are non-refundable unless the return is due to our error.

• If the item is damaged or missing parts not due to our error, a partial refund may be issued.

6. Exchanges

We only replace items if they are defective or damaged upon arrival. If you need to exchange it for the same item, contact us at contact@babetsrepair.com.

7. Repair Services

For repair services provided by Babets LLC:

• Service fees are non-refundable once the work has been performed.

• If a product repaired by us develops the same issue within the warranty period, we will re-service the item at no additional cost, as per our Service Warranty Policy.

8. Dispute Resolution

If you are not satisfied after following our return and refund process, you may contact the Texas Attorney General’s Consumer Protection Division at https://www.texasattorneygeneral.gov/consumer-protection or file a complaint with the Federal Trade Commission at https://reportfraud.ftc.gov/.

Contact Information

Babets LLC
Email: contact@babetsrepair.com
Website: www.babetsrepair.com
State of Registration: Texas, USA